What are Sender Domains?

A sender domain is the domain used to send RSVP and attendee emails from your account.

Examples:

• yourcompany.com
• events.yourcompany.com

Before a sender domain can be used, it must be verified by adding DNS records to your domain provider.

Once verified, the domain can be used in:

• Notification flows
• Email design templates
• RSVP attendee update emails
• Default sender settings

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Open Sender Name and Email Settings

1. Click the Account icon in the lower-left corner of the dashboard.
2. Click Settings
3. Scroll to the Sender name and email address section.
4. Click the Edit icon.

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Adding and Verifying a Sender Domain

Before you can send emails from your own domain, you must verify domain ownership.

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Free email providers like Gmail, Yahoo, Outlook, or AOL cannot be used as sender domains. You must own and control the domain.

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Add a Sender Domain

Navigate to your Account Settings and click + Add a sender domain.

Step 1: Domain

Enter the domain you want to use as your sender domain.

The domain must:

• Be a valid domain
• Not already be verified on another AddEvent account
• Not belong to a restricted provider or free email provider

Configure DNS Records

Step 2: Create a TXT record with the provided name and value

Your DNS provider may take several minutes to apply changes.

Step 3: Add CNAME records

Add the required CNAME records shown in AddEvent.

These records enable DKIM authentication and improve email deliverability.

Step 4: Create a TXT record with the provided name and value

Add the DMARC TXT record shown in AddEvent.

Verify the Domain

After all DNS records have been added:

1. Return to AddEvent
2. Click Verify domain

If verification succeeds:

• All records will display as Done
• The domain becomes available for sender addresses and email designs

If verification fails:

• Missing or incorrect records will remain marked as Todo
• AddEvent will display which records still need attention

DNS changes may take time to propagate depending on your provider.

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Using Verified Sender Domains

Once verified, a sender domain can be selected when configuring:

• Default sender email address
• Email design templates
• Notification flow emails

If a non-AddEvent domain is selected:

• The local part of the email address becomes editable
• Example: [email protected]

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Multiple Sender Domains

Professional and Enterprise plans allow multiple verified sender domains.

This is useful if you:

• Manage multiple brands
• Send emails for different organizations
• Want separate sender identities

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Deleting a Sender Domain

You can remove a verified sender domain at any time.

Deleting a domain will:

• Remove the domain from your account
• Reset affected sender addresses to the default AddEvent sender
• Remove the domain from connected email systems

To delete a domain:

1. Click the Delete icon next to the domain
2. Type Delete to confirm

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Deleting a sender domain may affect active notification flows and email designs currently using that domain.

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Important Notes

• Sender domains cannot be edited after being added
• To re-verify a domain, delete it and add it again
• Test emails are not affected by email design caching
• DNS propagation can sometimes take several hours

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Permissions and Plan Availability

• Sender domains are available on paid plans only
• Multiple sender domains are available on Professional and Enterprise plans
• Only Admin users can manage sender domains

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Related Docs

• Email Design Templates Overview
• Notification Flows Overview
• Sender Domain Glossary
• Sending RSVP Update Emails