Troubleshooting Payment Issues

How to Check Your Subscription Renewal Date

To check when your subscription is set to renew:

1. Go to your Membership & Billing section on your Account Page.
2. Look for the renewal date and other billing details in this section.

Why Was My Credit Card Declined, and How Can I Resolve It?

If your credit card was declined, it means the payment was blocked by your bank or card issuer. Unfortunately, banks do not share specific reasons for declines, so you will need to contact your bank to resolve the issue.

Common Reasons for Credit Card Declines

1. Insufficient Funds: There may not be enough funds in the account associated with your credit card.
2. Cross-Border Restrictions: Some banks block cross-border transactions. Since AddEvent’s payment processor is located in Ireland, cards issued in other countries may experience issues. We are actively working to transfer our payment processor to the United States to prevent these restrictions.
3. Business Category Restrictions: Certain cards, such as corporate or FSA cards, may be limited to specific categories of purchases (e.g., travel or healthcare).

Steps to Resolve a Declined Payment

1. Contact your bank or card issuer to understand why the payment was declined.
2. Request the removal of any restrictions that may be affecting the payment.
3. If your bank cannot resolve the issue, contact our support team for assistance.

Why Does My Payment Amount Differ from the Invoice?

If the payment amount on your bank statement is higher than the amount stated on your invoice, this is likely due to an international transaction fee.

What Causes International Transaction Fees?

• AddEvent’s payment processor is located in Ireland, so some banks may charge a small fee for cross-border transactions.
• This fee is applied by your bank and will appear as a separate item on your bank statement.

We apologize for this inconvenience. AddEvent only charges the amount stated on your invoice, and we are working to move our payment processing to the United States to eliminate these fees in the future.