Using AddEvent Subscription Calendars to Block Time in Acuity

This is especially helpful if you’re sharing calendars for:

• Trainings or classes
• Company-wide events
• Personal availability blocks
• Team schedules

Once configured, Acuity will recognize AddEvent events from the subscribed calendar as unavailable time and prevent double bookings.

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Important: Acuity’s ability to check for conflicts depends on the calendar provider being used. Not all calendar platforms support conflict checking for subscribed calendars and this is subject to change based on both Acuity and the calendar platform being used.

How AddEvent Works with Acuity

AddEvent subscription calendars sync events to your audience's personal calendars.

Acuity checks it's users connected calendars to determine availability. To ensure AddEvent events block time in Acuity:

1. The AddEvent subscription calendar must be properly synced to your calendar provider
2. That calendar must be connected to Acuity and used to check availability
3. Events must be marked as Busy in AddEvent

Step 1: Ensure Events Are Set to “Busy” in AddEvent

If you are the AddEvent account owner, confirm your events are set to Busy.

• Events marked as Busy will block availability in Acuity
• Events marked as Free may be ignored by Acuity

Refer to the AddEvent help doc on event availability for step-by-step instructions.

Step 2: Subscribe to the AddEvent Subscription Calendar

As the Acuity user, choose the calendar provider your AddEvent subscription calendar syncs to and then follow the steps below.

Step 3: Connect Your Calendar to Acuity

Once your AddEvent subscription calendar is synced, make sure the calendar is connected in Acuity.

1. Log in to your Acuity account
2. Go to Sync with Other Calendars
3. Connect the calendar account (Google, Outlook, or Apple) where the AddEvent subscription calendar lives
4. Ensure the connected calendar is used to determine availability

Acuity will now treat events from the AddEvent subscription calendar as unavailable time.

Calendar Provider Support Details

Google Calendar (Supported)

1. Subscribe to the AddEvent calendar and add it to Google Calendar
2. Confirm the calendar appears in your calendar list on the left
3. Ensure the calendar is visible
4. Connect your Google Calendar account to Acuity

When properly connected, Acuity can recognize events from subscription calendars via Google Calendar and block availability accordingly.

Outlook.com Calendar (Supported)

1. Subscribe to the AddEvent calendar and add it to Outlook
2. Confirm the calendar appears under your list of calendars
3. Connect your Outlook account to Acuity

When properly connected, Acuity can recognize events from subscription calendars via Outlook.com and block availability accordingly.

Apple Calendar (Supported)

1. Subscribe to the AddEvent calendar and add it to Apple iCal
2. Confirm the calendar appears under your list of calendars
3. Connect your Apple calendar account to Acuity

When properly connected, Acuity can recognize events from subscription calendars via Apple iCal and block availability accordingly.

Sharing This Setup with Subscribers/AddEvent Users

If you share AddEvent subscription calendars with others:

• Encourage subscribers to fully sync the calendar to their provider
• Remind them to connect that calendar to Acuity
• Let them know sync timing may vary by provider

This helps avoid booking conflicts.

Troubleshooting Tips

If events are not blocking time in Acuity:

• Confirm events are marked as Busy in AddEvent
• Verify the AddEvent calendar is visible in Google, Outlook, or Apple Calendar
• Ensure the calendar account is connected in Acuity
• Allow time for subscription calendars to sync

If you still have questions or need help with your setup, reach out to the AddEvent support team at [email protected].